Placing an Order

For now, the best way to place an order in N. America is to call our toll-free number, 800-600-2689.  Business hours are 8AM-5PM Monday-Saturday.   Phone messages can be left at any time of day, 7 days a week.  We return all of our calls promptly. 

Telephone: 480-940-1595

Fax line: 480-704-9647

By email: info@stringemporium.com

My mail:  String Emporium, 5561 W. Megan Street, Chandler, Arizona, 85226 USA

Payment

All prices quoted are in US dollars.  We gladly accept payment from Visa or Mastercard. You can also pay (in advance with personal check, money order or cashiers check.

Return Policy and Damaged Goods

We insure all of our packages.  If any package arrives damaged, save all of the packing materials and contact us immediately.  We will then arrange for the return of the goods.  Any goods found to be defective within 7 days of receipt can be returned to us, but only after first contacting us for confirmation.  The customer is soley responsible for insuring a return.  String Emporium, is not responsible for goods being returned that were either damaged enroute to us, or being lost. We do not accept returns for any strings once they have been installed.  For hard instruments cases, (i.e. violin, viola, cello cases and bass flight cases) we only accept returns on these items if the case was damaged in shipping, or found to be defective (and confirmed by us first).  All returns will be replaced with same model and colors. 

Shipping

We ship most of our domestic orders, US Priority mail.  Violin, viola, cello cases and usually sent UPS or FedEx Ground.  For upright bass flight cases (Tuff-Lite) cases are either sent via air cargo or trucked.

Privacy policy

Your privacy is safely guarded. All personal and credit information given or supplied to us is strictly confidential and never shared or given to another party.