Placing an Order
For now, the best way to place an order in N. America is to call
our toll-free number, 800-600-2689. Business hours are 8AM-5PM
Monday-Saturday. Phone messages can be left at any time
of day, 7 days a week. We return all of our calls promptly.
Fax line: 480-704-9647
My mail: String Emporium, 5561 W. Megan Street,
Chandler, Arizona, 85226 USA
All prices quoted are in US dollars. We gladly
accept payment from Visa or Mastercard. You can also
pay (in advance with personal check, money order or cashiers check.
Return Policy and Damaged Goods
We insure all of our packages. If any package arrives
damaged, save all of the packing materials and
contact us immediately. We will then arrange for the
return of the goods. Any goods found to be defective within 7
days of receipt can be returned to us, but only after first
contacting us for confirmation. The customer is soley
responsible for insuring a return. String Emporium, is not
responsible for goods being returned that were either damaged
enroute to us, or being lost. We do not accept returns for any
strings once they have been installed. For hard instruments
cases, (i.e. violin, viola, cello cases and bass flight cases) we
only accept returns on these items if the case was damaged in
shipping, or found to be defective (and confirmed by us first).
All returns will be replaced with same model and colors.
We ship most of our domestic orders, US Priority mail.
Violin, viola, cello cases and usually sent UPS or FedEx Ground.
For upright bass flight cases (Tuff-Lite) cases are either sent via
air cargo or trucked.
Your privacy is safely guarded. All personal and credit
information given or supplied to us is strictly confidential and
never shared or given to another party.